Shipping policy

1. Shipping and Delivery

We offer shipping services for customers who need to send electronic devices to us for repair. Customers are responsible for packaging their devices securely to prevent damage during transit.

2. Sending Your Device for Repair

  • Customers are responsible for shipping their devices to our repair centre unless otherwise agreed.
  • Please package your device securely using suitable protective materials.
  • Include your name, contact details, order number (if applicable), and a description of the fault.
  • Remove SIM cards, memory cards, and other personal accessories unless they are required for the repair.
  • We recommend using a tracked and insured delivery service.

3. Return Shipping

Once your repair is complete, we will arrange return shipping to the address provided by the customer.

Return shipping costs will be communicated before the repair is completed or confirmed, where applicable. Any free shipping offers or exceptions will be stated at the time of purchase or booking.

4. Processing and Delivery Times

Repair times vary depending on the device, fault, and availability of replacement parts. Shipping times are estimates and may vary due to courier delays, public holidays, or circumstances beyond our control.

We will notify customers of any significant delays where reasonably possible.

5. Damaged, Lost, or Delayed Shipments

Customers should inspect their packages upon delivery and notify us promptly if any damage is visible.

Responsibility for loss or damage during shipping will be assessed in accordance with the applicable courier terms and consumer protection laws. We will cooperate with customers and delivery providers to investigate shipping issues.

6. Incorrect Shipping Addresses

Customers are responsible for providing accurate delivery information. Additional shipping charges may apply if a parcel must be redirected or reshipped because incorrect information was provided, subject to applicable law.

7. International Shipping

International repair shipments may incur customs duties, taxes, import fees, or other charges. Unless otherwise agreed, these charges are the customer's responsibility.

Customers should check any import or export requirements before sending their devices internationally.

8. Contact Us

If you have questions about shipping, delivery, or returning a device for repair, please contact us:

Business name: RK Electronix LTD
Email: randkshop2024@gmail.com
Phone: WatsApp only: +447351161329
Address: Shivansh Store, 2 Redcar Road, Leicester, Leicestershire, United Kingdom LE4 6PD